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Most frequently asked questions
What does the circle around the location represent?
In the supervisor (parent) device, each location is shown with a circle that represents the accuracy of it in meters. The more precise the location, the smaller the diameter of the circle.
The accuracy of the location does not depend on Kids Ready but is determined by the supervised (child) device. It is recommended to have the location in "High Accuracy", as well as WiFi and Data activated in the supervised (child) device.
An accuracy reported by the supervised (child) device equal to or greater than 300 meters is considered low quality.
Kids Ready stopped working after some days of installing it
If Kids Ready has worked correctly so far, but suddenly does not report nothing, this is not due to a Kids Ready error: it means that the supervised (child) device has probably stopped the Kids Ready app.
There is an easy way to solve this: click on the corresponding link according to the brand of you supervised (child) device to see how to prevent this:
The location is incorrect or delayed
The location that shows Kids Ready is provided by the supervised (child) device, including the accuracy of the data.
If your perception is that the reported location is not correct, there are different reasons:
  • The device supervised (child) has reported a location with low accuracy, for example 500m. This means that your child may be in a radius of 500m with respect of the location reported. In this case Kids Ready waits a reasonable time without reporting the location to the supervisor (parent), in order to not confuse. Kids Ready will remain waiting for a more accurate location from the device supervised (child). If it does not arrive, then Kids Ready will show the only location data available, even with low accuracy. This can generate the perception that Kids Ready is delayed or provides an incorrect location. Remember that the circle around the location indicates the accuracy radius in meters.
  • Verify that the location service of the device supervised (child) is always set to "Maximum Precision". When in "Device only" mode or "Battery saving", the location will be of poor quality, creating the wrong perception that Kids Ready is wrong, when it is a misconfiguration of the supervised (child) device.
  • Wifi: must always be activated, even if the device supervised (child) is out of home.
  • Select the following link depending on the supervised (child) device brand to configure it correctly:
I can not block apps on the iPhone/iPad (iOS) from child
If your child has an iPhone/iPad (iOS), you can block the apps, but all at once. This is due to the limitations of Apple's iOS operating system. We are developing a version that will allow individual blocking of apps by circumventing the technical limitations imposed by Apple. It is in the testing phase before its publication in the App Store.
Still not working after reviewing the battery saving
Select the following link depending on the supervised (child) device brand to configure it correctly:
General
What location services need be activated on the supervised (child) device?
We do recommend to set supervised (child) device in Location mode "High Accuracy", although Kids Ready even works in "Power Saving" mode.
To activate it, in your supervised (child) device go to a Settings > Location > "High Accuracy".
Kids Ready doesn’t drain your battery. It has been designed with advanced algorithms to optimize the battery usage.
How could I contact Kids Ready?
For enquiries, call us to 900906289 or send us a mail to kids.ready@fractalia.es.
How secure is my data on Kids Ready?
All Kids Ready data is encrypted, whether it’s being transmitted or received by your devices, our website or our data centers. Our data centers are located in Ireland and are managed by Amazon Web Services.
Can Kids Ready lock or remote wipe data on a lost or stolen phone?
Yes, if a supervised (child) device such as a smartphone has been stolen or lost, all you need to do is remote wipe it using the supervisor (parent) device and a factory reset will be executed, deleting irreversibly all contents from the lost device.
Can I locate my lost or stolen device if Kids Ready was not installed on the phone?
No. Kids Ready must be installed and activated on the stolen or lost device and it must have Data network or Wi-Fi coverage to be locatable.
In which languages is Kids Ready available?
Kids Ready is available in several languages.
The language in which Kids Ready is prompted depends on the language of the phone settings.
To change to another language follow these steps:
  • Go to your phone's Settings
  • Set your language & regional preferences
  • Kids Ready app will appear in the set language if it is supported. Otherwise, English is the default language.
Could more than one supervisor (parent) monitor the same supervised (child) device?
Yes. Kids Ready allows one or more supervisor (parent) devices to monitor one or more supervised (child) devices, including wearables, smartphones and tablets.
Will the use of the app affect the battery life of my phone?
Kids Ready is designed for efficient battery consumption. However, this may vary according to the time spent using the application.
Will the app use affect my data plan?
Kids Ready is an online service, and therefore an Internet connection is needed for it to work. If you are not connected to a Wi-Fi network, you will need to use 3G or 4G. Actual data consumption is low compared to popular applications such as Facebook and WhatsApp.
Special features for supervised (child) iPhone/iPad (iOS) devices
If your supervised (child) device is an iPhone/iPad (iOS) due to the peculiarities of the iOS operating system:
  • It is not possible to see the detail of use of the apps or web access (yes it is possible to block web access, but not see what allowed URLs have accessed)
  • You can block the apps installed on the supervised (child) iPhone/iPad (iOS) device, but all at once.
In case of any other combination (Father with iPhone/iPad (iOS) and son with Android, or father and son with Android) the father will be able to access all the functionality of Kids Ready, without any restrictions.
Location: Current and historical
Who can I locate?
You can locate any supervised (child) device on which Kids Ready has been previously installed and linked to your supervisor (parent) account.
To link a supervised (child) device to your primary one, you must sign-in to Kids Ready on the supervised (child) device with the same username used for signing-in on the supervisor (parent) device.
How does Kids Ready locate a device?
The supervised (child) device sends a positioning signal whenever it moves 50 meters. If it continues to move beyond the first 50 meters it will seamlessly switch to sending the signal every 2 mins until it stops moving.
The supervisor (parent) device displays the current and historical location for all linked supervised (child) devices on an easy to read map.
If the supervised (child) device does not move, its location will be refreshed every 15 min.
The location accuracy does not depend on Kids Ready but on the Mobile Network being used. We recommend having both WiFi, Data and GPS turned on for the best location accuracy.
Kids Ready also works perfectly in the Power Saving Mode.
How accurate is the location provided?
In the supervisor (parent) device, each location is shown with a circle that represents the accuracy of it in meters. The more precise the location, the smaller the diameter of the circle.
The accuracy of the location does not depend on Kids Ready but is determined by the supervised (child) device. It is recommended to have the location in "High Accuracy", as well as WiFi and Data activated in the supervised (child) device.
An accuracy reported by the supervised (child) device equal to or greater than 300 meters is considered low quality.
What is Location History?
Kids Ready shows location information for up to four days is displayed on a map on the supervisor (parent) device
Could Kids Ready locate a stolen or lost device?
Kids Ready could locate a supervised (child) device that has been lost, mislaid or stolen only if Kids Ready has previously been installed on it, linked to your supervisor (parent) device and with Wi-Fi or Data coverage to provide its location.
Kids Ready can never be used to locate a supervisor (parent) device.
Why do I get latitude and longitude coordinates instead of a street address when locating a supervised (child) device?
Kids Ready sends location requests to an external mapping content provider in order to display the exact street address where a supervised (child) device is located.
If the mapping content provider is unable to identify the exact street address, the latitude and longitude coordinates are displayed instead.
Places
What are Places?
Kids Ready allows a supervisor (parent) to define relevant Places such as home, school, a sporting club and every time any of the monitored supervised (child) devices reaches or leaves the Place, the supervisor (parent) will receive an automatic notification on his primary device.
Every supervisor (parent) device) may define his own Places of interest if monitoring the same supervised (child) device as another supervisor (parent).
How can I define a Place?
You can define a Place by following those steps:
  1. Go to the left-side menu.
  2. Tap on Places.
  3. Tap on "+NEW" to define a new Place.
  4. Add a name and the street address of the Place you want to define.
  5. Save the Place before leaving.
PS: You cannot create two Places that are less than 300m away from each other.
Can I edit or delete a Place?
Yes, you can edit or delete a Place at any time following these instructions:
  1. Go to the left-side menu
  2. Tap on Places
  3. Tap on edit or delete on a Place you want to modify
  4. After modifying the Place, save it to keep the new data.
How accurate are Place notifications?
Place notifications are defined by set circles with 150 meters radii, so every time one of the monitored supervised (child) devices reaches or leaves a circle with a radius of 150 meters from the defined Place, a notification will be sent to the supervisor (parent) device.
Why can’t I create a new Place near to an existing one?
Place notifications are defined by set circles with 150 meter radii. Kids Ready does not allow the user to define of a new Place less than 300 meters from a previously defined Place on the same supervisor (parent) device.
Remote App-Locking
How can I monitor the apps installed on the supervised (child) devices?
Kids Ready allows the supervisor (parent) devices to view the apps installed on the supervised (child) devices, and to remotely lock their use for a defined time range and day range. The locked app is password protected and cannot be opened on the supervised (child) device without knowing the supervisor (parent) device owner’s password.
The secondary device will display a Kids Ready page when the supervised (child) device user tries to access the locked app.
How do I know an app is locked?
When viewing the list of apps, a locked app will display a locked red padlock whilst an unlocked app will display an unlocked green padlock.
How can I unlock an app?
Just tap on the locked app and select "Unlock".
Can I instantly lock an app?
Yes, as soon as an app is remotely locked from the supervisor (parent) device, that same app will be locked on the supervised (child) device.
What happens if the app is in use when locking it?
The app in use will be instantly locked.
Can I change the times and days when I want the app to stay locked?
Yes, you can edit your app locking preferences in terms of time range and days of the week at any time:
  1. Tap on the locked app and select "Unlock".
  2. Tap again on the app and select "Set time range".
  3. Define the time range and the days of the week during which the app will remain locked.
  4. Tap on "Save" to keep the changes.
Can I lock an app permanently?
Yes. Tap on the app you want to block and select "At all times".
Use Reports
What kind of reports can I access?
Kids Ready provides reports about the use of each app and visited websites. These reports are displayed separately for each supervised (child) device.
What information is available in the use reports?
App use reports provides the start time and duration for every session the app was used and the total time spent on each app for the last few days.
Web usage reports provide the URL of the website, the time the web page was accessed, the application from which it was accessed, and the information on whether the webpage was blocked on the device.
What period do the reports cover?
Kids Ready use reports cover the current day, and the previous four days.
Why do not I see the application usage of the monitored device?
In order to see the use of applications, you must have active use of data for the Kids Ready application on the monitored device. To configure it, go to "Device Settings" > "Security"> "Apps with usage Access" and activate this function for Kids Ready
Why do not I see the web activity of the monitored device?
To see the web activity you have to enable "Accessibility" for the application Kids Ready. On the monitored device go to "Settings" of the device > "Accessibility" and activate this function for Kids Ready
Blocking web activity
How can I enable web blocking?
Open Kids Ready on the supervisor (parent) device, go to Settings, and from there activate or deactivate the blocking of websites.
You can also do this by logging in to Kids Ready website with your user and going to Settings in the menu.
How to configure the web block?
By activating the web block you can select which categories, as well as the specific domains, you want to block.
Why web access blocking is not working?
Kids Ready blocks web browsing through Chrome and Samsung browsers. We encourage you to block the use of other app browsers in the supervised (child) device to be able to secure web control through Kids Ready.
Notifications
What type of notifications are sent?
Automated Geo-fencing notifications are sent when a supervised (child) device reaches or leaves a predefined place.
These geo-fencing notifications appear in the notification bar on the supervisors’ device and are sent to him by email.
The supervisor will also receive notifications whenever "Location Services" or "Data Access" are activated or deactivated on the monitored device.
Can I disable notifications?
You can enable or disable sending notifications by email from settings on the Kids Ready website.
Account/Profile
How can I change my password or account details?
You can change your password, email address, names and pictures associated with your family account from the Kids Ready App itself.
To do this, on the Kids Ready App, click on "Settings" in the menu and then click on the edit icon in the top right corner to edit your information.
How can I reset my password?
You can reset the password at any time from the Kids Ready website.
From the login page, click on "I forgot my password" and follow the instructions.
Can I unlink my supervisor (parent) device from the account without deleting it?
Yes. You can unlink your supervisor (parent) device at any time from the account, meaning that your device will no longer be associated with that account. To proceed, please go to:
  1. Go to the left-side menu
  2. Tap on Settings
  3. Tap on "Unlink"
Your device will be immediately logged-out and unlinked from the account.
All the other devices, both supervisor (parent) and supervised (children) devices will remain logged-in.
The Kids Ready data on your recently unlinked device will be deleted, but the data will remain on the servers and available for the other linked devices.
From the supervisor (parent) device, can I remotely unlink a supervised (child) device?
Yes. Note than when remotely unlinking a supervised (child) device, it will remain with no control from your side, and you will lost any capacity to track or control the use of apps. To proceed, please go to:
  1. Go to the left-side menu
  2. Tap on the supervised (child) you want to unlink
  3. Tap on "Settings"
  4. Tap on "Unlink supervised (child) device"
You will logout and unlink the supervised (child) device from the account. All the other devices, both supervisors (parents) and supervised (children) devices will remain linked. The Kids Ready data in the unlinked device will be deleted, but it will remain on the servers for the other linked devices.
You can link again the supervised (child) device to the account by installing Kids Ready on it.
If I change or use a new smartphone, how can I keep the data?
Just install Kids Ready on your new device and sign-in using the same username and password originally used to create your Kids Ready account. During the signing-in process, select "This is a supervisor (parent) device" and all the data from the last four days will be synchronized with your new device.
How can I log out from the app?
To logout from Kids Ready, follow those instructions:
  1. Go to the left-side menu
  2. Tap on Settings
  3. Tap on "Unlink"
That will logout and unlink your device from your Kids Ready account. All the Kids Ready local data stored at your device, will be permanently deleted.
Configure device
How to update the Kids Ready app
Check if you have the latest available version installed on the supervised (child) device and supervisor (parent):
  • On Android devices: Open Play Store > Search "Kids Ready" > Access the application tab > If there is a new version available, you will have the update button.
  • On iPhone/iPad (iOS) devices: Open App Store > Search "Kids Ready" > Access the application tab > If there is a new version available, you will have the update button.
We recommend that both the supervised (child) device and the supervisor (parent) have automatic updates enabled. In this way, each new version of Kids Ready will be installed automatically, without the need for any action.
For this, in the supervised (child) device and supervisor (parent) you must follow these instructions:
  • On Android devices: Open the Play Store app and go to "Settings" (from the Google Play app itself) > "Update applications automatically" > select "Only wifi" or "On any network"
  • On iPhone/iPad (iOS) devices: Go to "Settings" of the device > "iTunes Store and App Store" > activate "Updates", so that they are automatic
Android
Please make the following adjustments to your supervised (child) device if it is an Android device:
  1. Set location settings
    1. Go to Settings > Location and check that it is activated and the selected location method is "High Accuracy"
    2. Wifi: must always be activated, even if you are away from home.
  2. Enable Kids Ready in "Apps with usage access"
    1. Go to Settings > Security > Apps with usage access
    2. Enable Kids Ready
  3. Enable Kids Ready in "Accessibility"
    1. Go to Settings > Accessibility
    2. Enable Kids Ready
  4. Enable Kids Ready in "Device administrators"
    1. Go to Settings > Device administrators
    2. Enable Kids Ready
  5. Check that no battery saving mode is activated
    1. Go to "Settings" > "Battery" > Check that no battery saving mode is activated
  6. Enable Kids Ready permissions
    1. Go to Settings > Apps
    2. Tab on "Kids Ready"
    3. Tab on "Permissions"
    4. Enable all the requested permissions for "Kids Ready"
  7. Open Kids Ready application on the supervised (child) device to apply the previous changes
Huawei
There are some adjustments to be done in your Huawei device to ensure the proper functioning of Kids Ready:
  • Android 8 (EMUI 8) and later:
    • Go to "Settings" > "Battery" > Check that no battery saving mode is activated
    • At the same screen "Settings" > "Battery" > "Application start" > "Kids Ready" > Disable "Manage automatically" and make sure that "Auto-launch", "Secundary launch" and "Run in backgorund" are turned on
    • Open the "Manager" > "Cleaning" app > Access Settings (icon located at the top right) > Disable "Automatic cleaning"
    • Check general configuration for Android devices
  • Android 7 (EMUI 5):
    • Go to "Settings" > "Battery" > Check that no battery saving mode is activated
    • Go to "Settings" > "Battery" > "Close apps after screen lock" > Verify that Kids Ready is disabled
    • Go to "Settings" > "Battery" > "Consumption level" > Click on Kids Ready and turn off "High energy consumption warning" and "Close when the screen is blocked"
    • Open the "Manager" > "Cleaning" app > Access Settings (icon located at the top right) > Disable "Automatic cleaning"
    • Check general configuration for Android devices
  • Android 6 (EMUI 4) and earlier:
Samsung
There are some adjustments to be done in your Samsung device to ensure the proper functioning of Kids Ready:
  • Android 6, 7 and 8:
    • Go to "Settings" > "Device Maintenance" > "Battery" > "Unmonitored Apps" > Add Kids Ready to the list
    • It is also recommended to disable the general "Power Saving" status, accessible from the "Battery" menu
    • Check general configuration for Android devices
  • Android 5 and earlier:
    • Go to "Settings" > "Battery" > "Energy saving apps" or "App optimization" (the title may change depending on the model) > Search for Kids Ready and tap, select option "Off"
    • Check general configuration for Android devices
Xiaomi
There are some adjustments to be done in your Xiaomi device to ensure the proper functioning of Kids Ready:
  • Go to "Settings" > "Battery & performance > "Battery usage" > "Battery Saver" > Turn off "Battery saver"
  • On the app "Security"
    • Open the app "Security" > "Boost speed" > Go to the icon on the top-right of the screen (settings) > "Lock apps" > Set Kids Ready to on
    • Open the app "Security" > "Manage apps" > "Kids Ready" > "Battery Saver" > Select "No restrictions"
    • Open the app "Security" > "Manage apps" > "Kids Ready" > Set "Autostart" to automatic
    • Open the app "Security" > "Manage apps" > "Kids Ready" > "Restrict data usage" > Set "Wi-fi" and "Mobile data" to on
  • Check general configuration for Android devices
Wiko
There are some adjustments to be done in your Wiko device to ensure the proper functioning of Kids Ready:
  • Android 6 and later:
  • Android 5 and earlier: If possible, you must update your Wiko device to Android 6 to access the "Protected Apps" menu. To do this go to "Settings" > "About Phone" > "System Updates" and accept in case there are pending updates
Meizu
There are some adjustments to be done in your Meizu device to ensure the proper functioning of Kids Ready:
  • Go to "Settings" > "Battery & performance > "Battery usage" > "Battery Saver" > Turn off "Battery saver"
  • On the app "Security"
    • Open the app "Security" > "Boost speed" > Go to the icon on the top-right of the screen (settings) > "Lock apps" > Set Kids Ready to on
    • Open the app "Security" > "Manage apps" > "Kids Ready" > "Battery Saver" > Select "No restrictions"
    • Open the app "Security" > "Manage apps" > "Kids Ready" > Set "Autostart" to automatic
    • Open the app "Security" > "Manage apps" > "Kids Ready" > "Restrict data usage" > Set "Wi-fi" and "Mobile data" to on
  • Check general configuration for Android devices
iPhone/iPad (iOS)
Please make the following adjustments to your supervised (child) device if it is an iPhone/iPad (iOS) device:
  1. Send location
    1. Go to Settings > Privacy > Location Services
    2. Enable "Location Services"
    3. On the same screen, set "Location Services" for "Kids Ready" to "Always"
  2. Allow service to keep running in background mode
    1. Go to Settings > General > Background App Refresh
    2. Enable "Background App Refresh"
    3. On the same screen, set "Background App Refresh" enabled for "Kids Ready"
  3. Allow Notifications
    1. Go to Settings > Kids Ready > Notifications
    2. Enable "Allow Notifications"
  4. Allow Mobile Data
    1. Go to Settings > Kids Ready
    2. Enable "Mobile Data"
  5. Enable Safari Content blocker
    1. Go to Settings > Safari > Content blockers
    2. Enable Kids Ready. If you cannot enable it, it is because you have a configuration on your child's iPhone that prevents it. In order to solve it:
      1. Go to Settings > Screen Time > Content and Privacy Restrictions > Content Restrictions > Web Content and select "Unrestricted access"
      2. Go to Settings > Safari > Content Blockers. The Kids Ready option can be now enabled
      The content blocker of Kids Ready is more complete than the iPhone/iOS "Screen Time" option as it allows you to select further categories.
  6. Restart device